Effective Date: [Insert Date]

At Neko Travel Guide, we strive to provide valuable travel content, guides, and recommendations to enhance your journeys. Your satisfaction is important to us. Please read our Refund and Returns Policy to understand your rights regarding purchases and bookings made through our website.

1. Affiliate Bookings and Third-Party Services

Neko Travel Guide serves as an informational platform and may feature affiliate links to third-party travel services (such as flights, hotels, tours, and activity bookings).

• Please note: We do not process, manage, or control bookings completed through external affiliate partners.
• Any refunds, cancellations, or returns for travel products and services booked via our affiliate links are governed by the policies of the respective third-party provider.
• For issues with a specific booking, please contact the relevant service provider directly. Their refund and cancellation procedures will apply.

2. Digital Products

If we offer digital products (e.g., travel eBooks, downloadable itineraries):

• Due to the nature of digital content, we generally do not offer refunds once a product has been accessed or downloaded.
• However, if you encounter download issues or receive a defective file, please contact us at [your contact email] within 7 days of purchase for assistance or an exchange.

3. Physical Products (if applicable)

If you purchase physical products (e.g., travel gear, merchandise) directly from Neko Travel Guide:

• Returns are accepted within 14 days of delivery, provided the product is unused and in original packaging.
• Contact us at [your contact email] with your order details for return instructions.
• Refunds will be processed upon receipt and inspection of the returned item.
• Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.

4. Non-Returnable/Non-Refundable Items

• Affiliate bookings via airlines, hotels, or tour operators (refer to their policies)
• Digital products once downloaded or accessed
• Gift cards or promotional items

5. How to Request a Refund/Return

• For affiliate bookings: Contact the external provider directly using the confirmation details received at purchase.
• For purchases through Neko Travel Guide:
  • Email: [your contact email] with your order ID and reason for refund/return.
  • Allow up to 5 business days for our team to review your request and respond with next steps.

6. Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time. All changes will be posted on this page with the updated effective date.

Contact Us

If you have questions regarding this policy, please email us at contact us.

Please ensure you review the policies and terms of our affiliate partners before making a booking through Neko Travel Guide.

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